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FAQ's

GENERAL
Where are we located?
  We are located in Jersey City, NJ, USA.
   
What are your wristbands made of?
  Our wristbands are made of 100% Silicone that do not latex. If you need a test report of any of our products, feel free to email us at sales@wristbandsale.com. We will be glad to do so.
   
What are your wristbands used for?
  Wristbands play an important role in the running and organization of various events and group activities. The uses can be listed as Advertising, Business Promotions, Corporate Marketing, Fund-raising, all kinds of Parties, Health awareness, for all Festivals, Reminders, Organizations, etc.
   
What kind of wristbands do you carry?
  DEBOSSED
In this type of silicone wristband, any image such as a logo, a title, or other design is heat-pressed or engraved into the surface of the band, creating depressions.

EMBOSSED
In this type of silicone wristband, a design, pattern, logo or text is uplifted from the surface of the wristband. These bands are completely converse to Debossed wristbands. In these bands, the imprint and the band are of the same color.

COLOR FILLED
These are the Debossed wristbands filled with any color of your choice inside the depression created. The second ink filled in the engraved surface of the wristband helps to shine the text or logo and in turn enhances the aesthetic look of the wristband.

COLOR COATED
In this type of wristband, any color of your choice is coated on the upper surface of the wristband leaving the image or text or logo in the same color of the wristband.

PRINTED
In this type of wristband, any image such as text/logo/emblem is screen printed on the outer surface of the wristbands irrespective of the color or font of the image.

FIGURED
These wristbands look like a wristwatch because of their design. Any logo or image profile can be cut and the engraved surface can be painted in any color of your choice.

SEGMENTED
In this unique type of wristbands, you can select more than 2 colors (Free up to 3colors and you can select up to 7colors) of your choice for a single wristband which will be sectioned.

SWIRL
They are similar to the segmented wristbands but the colors are twisted circularly along the wristband. You have a choice of selecting up to 3 colors.

GLOW IN DARK
These wristbands can also be called as radium bands and are suitable for any type of application.

BLANK
The name itself says that it contains nothing on the band. They can be of any color but no debossing or embossing or custom shape.
   
What sizes are the wristbands available in Wristbandsale.com?
  The following sizes are available at wristbandsale.com:

ADULT Large 8.5” 210mm
ADULT 8.0” 202mm Adults above age 13
YOUTH Large 7.5” 190mm Young Adults
YOUTH 7.0” 180mm Youth below age 13
KIDS 6.0” 160mm

Note:
» The unit mentioned is the circumference of Wristbands.

» The width of wristbands is ¼” (5mm) or ½” (12mm) and 1”    (25mm) depending on the style of wristband that you choose.
   
What is your minimum order quantity for wristbands?
  There is a 100 quantity minimum to place order for any of the wristbands.
   
What is a FRONT message and a BACK message?
  If we consider a wrist watch as an example of a band, the location of the dial is considered as Front message and the location of buckle is considered as Back message. Both will appear on outside of the wristband.
   
What is an INTERNAL message?
  The message which is imprinted inside the wristband that touches your skin is considered as an internal message. It will come only in Embossed style.
   
SALES
What is 85% off sale?
  You will get an 85% off on your purchase and this is already discounted in our place order page. And also you will get an additional 100 wristbands for free with you order.
   
Can I have the 100 free wristbands exactly same as ordered wristbands?
  Yes, you can have the 100 free wristbands exactly the same as your order. If you have multiple wristband types in your order then these 100 wristbands will be equally divided within those types.
   
Can I have the 100 free wristbands different from the ones ordered?
  Yes, the 100 free wristbands can be of any other color or size with some additional charges that apply.
   
Are there any discounts for huge orders or non-profit organizations?
  We guarantee you that all prices we provide are the lowest in the entire market. And also you will get an additional 100 wristbands for free with you order.
   
Are there any discounts if I reorder since you have my molds?
  Unfortunately there will be no discounts as the molds will be modified for the next use.
   
  NOTE:
Wristbandsale.com itself is meant for promoting huge discounts than any other company in the market. We guarantee that this is a 365 day promotional site.
Please call our sales department for further promotions.
 
ORDERING PROCESS
How can I place order?
  You can order online or over the phone. The answers for so forth can be explained below.
   
How do I order online?
  Basically it is a step by step process. Go to Place Order page. Select the Size, Style, Type, Color/Quantity, personalized Message/Graphics, Additional options if required, Production/Shipping periods, Shipping/Billing Addresses, accept Terms & Conditions and finally payment process. Then the generated order number and invoice will be sent to your e-mail automatically.
   
How do I order over the phone?
  You need to call our sales department at 1-800-991-6116, in which one of our representatives will gladly assist you throughout the order process. You need to give us information required to customize your bands on phone itself like Size, Style, Type, Color/Quantity, personalized Message/Graphics, Additional options if required, Production/Shipping periods, Shipping/Billing Addresses, accept Terms & Conditions and finally payment process. Then the generated order number and invoice will be sent to your e-mail automatically and also provided to you on phone instantly.
   
Can I make changes to the order placed earlier?
  You can make changes to the order already confirmed only if the order’s production hasn’t started. Once the production has started, unfortunately we are not able to do any changes. You can call our sales department at 1-800-991-6116 and they will try to make changes as you desire before the production is started.
   
What is the procedure to order if I am a representative of a school/some non-profit group or a government organization?
  Go to Place Order page, follow the steps and place order with your specifications. In the checkout page, enter your shipping and billing information and select the option to “Pay by Check”. Then, you will be given an automated generated order number which you need to put that on your filled Purchase Order (PO) and fax/e-mail to 1-800-991-6116, sales@wristbandsale.com.
   
Can I get a quotation before placing any order?
  Yes, you can get a quote instantly before you place the order by going to the place order page and following the steps. Otherwise if you have a special request, you can email us all your details to sales@wristbandsale.com and we will be very happy to help you out.
 
PRICES & PAYMENT
Is your price low for custom silicone wristbands?
  Yes. We give you 100% guarantee that all our prices are the lowest and we have the fastest turnaround in the entire market. In addition to our current promotion of 85% off on all bands, 100 free wristbands will also be added to your order.
   
Are there any variations in the prices?
  Yes. Prices may vary on the type of wristband and quantity of purchase. You can go to our prices page to compare different pricings. The more you order the cheaper you get.
   
Do you have any additional hidden fees apart from the regular fees?
  No. Everything is open to our customers. If you have multiple sizes in your order, only the mold charge will be added additionally as we need to make a special mold for each size.
   
What is the method of payment?
  There are 3 types of payments
» Payment by Credit/Debit card
» Payment by Pay Pal
» Payment by Check
   
  NOTE:
» We do accept all kinds of Credit cards like VISA, MASTERCARD,    DISCOVER, AMERICAN EXPRESS.

» You can also pay using check via mail for which the turnaround time    will start once we received the payment.

» The purchase orders are accepted for Schools, some non-profit     groups and government organizations
   
Are there any Taxes?
  No. All products in wristbandsale.com are tax free products. So, there won’t be any kind of tax on your purchase.
 
PRODUCTION & SHIPPING
What is Production time?
  The time taken to produce the product in the factory is called the Production Time. Our production time varies from 2 business days to 7 business days.
   
What is Shipping time?
  The time taken to ship the product from the factory to your location is called shipping time. Our shipping time varies from 2 business days to 7 business days.
   
Do you ship wristbands to CANADA or any other places in the world?
  Yes, we ship wristbands worldwide.
   
By what means do you Ship?
  We ship through FED/EX, UPS and DHL. We do not ship to P.O boxes. We need a physical address of our customers. All possible shipping delivery options are provided in your order which depends on the type of shipping you desire.
   
How can I Track my order?
  As soon as the order is shipped from the factory, you will get an email of the tracking number of your order. Or you can call us directly at 1-800-991-6116 to know the order status.
   
What is a Turnaround time?
  The total time taken between your order confirmation and delivery of the product to your address is called the Turnaround time. Our standard turnaround time is 14 business days which includes 7 business days of production and 7 business days of shipping. However you also have the option to rush the products as fast as 2 business days.
 
MODIFICATIONS & REFUNDS
How can I cancel my order?
  You can cancel your order any time before it is send to production. Once the order is sent to production, unfortunately we cannot cancel any order. But, a minimum charge will be applied to the cancelled order during the pre-production stage.
   
In what cases do I get a refund?
  If you receive any wrong order due to any mistake from our end, we can redo your order with the modified changes only when the defective products are returned to us. We are not responsible for any mistakes from your side.
   
Can I do any special modifications to my order?
  If you want any special mentions like order with different colors or sizes, order with 2 different designs in the same wristband, order with different sizes but same message; just email us your request to sales@wristbandsale.com and we will assist you in doing so.
 
ART WORK & DIGITAL PROOF
What is an Artwork?
  Any text or image or Logo or emblem or icon or symbol is considered as Artwork which can be added to your personalized message on the wristband. You can put this anywhere on the band.
   
Is my own logo or emblem allowed on my customized wristband?
  Yes, you can use your own logo or emblem on your wristbands or you can choose from our standard clip arts that we offer in our website.
   
Where can I upload my Artwork?
  While you are placing your order, in the section where you enter the message you can see an option “UPLOAD ARTWORK”. Click on Browse button and attach the file you wanted to put on the band.
   
Can the wristband colors be customized apart from the standard colors?
  Yes you can use any color from the standard PMS color chart of 500+ colors provided in our website.
   
Is the color of order and proof the same. If not explain?
  It may not be the same as it depends on the computer monitor and the graphic card used by you. However, we use the standard Pantone ® color number for mixing of colors. You could refer to them anytime.
   
Is the font on the wrist band flexible apart from default?
  Yes, you can use any kind of font listed in our website. If you have a special font, you can e-mail the picture or upload it online while you place the order.
   
What is the maximum number of characters that fit on the wristband?
  You can fit a maximum of 44characters on the wristband. Anyways the system will prompt you if you have exceeded the limit. But the size may vary.
   
What is a digital proof?
  A digital proof is a color prepress proofing method used to give a good approximation of what your final wristband looks like. It is in an image format sent to your e-mail upon request. We can make as many changes as you like for your digital proof until you are satisfied before confirming your order.
   
Can I have a look at my proof or sample before placing the order?
  You need to e-mail your artwork to sales@wristbandsale.com. We will make a proof for you on special request.
   
If I want to change the Digital proof before confirming order, will I be charged extra?
  No, you can make as many changes as you like before confirming the order.
   
How do I confirm the digital proof once received?
  You need to reply to the e-mailed digital proof sent to you, with a confirmation.
 
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